9 Beckett Close, Colwyn Bay

We have previously been away to a property as my dad had been given a long service reward from work and it was beautiful. Given this we decided that with another of these rewards we would book another holiday home but somewhere different. We were all very excited as this is something we love doing together as a family, however on arrival to the property at around 15.50 there was a van parked on the drive and 2 men sat in it, we asked if we were able to go in and they just said yes, you can all go in. These turned out to be 2 maintenance men which were still there nearly an hour after we were able to check in. When we went into the property we found there was no welcome book, nothing to say anything as there has been in other holiday homes. We opened the hot tub to find it with a tiny bit of water in the bottom, not filled and no treatment in it, I called the number given to us and he did come and put us some treatment in the water, however this meant that when we wanted to get in later that night around 10pm we were still unable to get in as it was still not warm enough which was very disappointing. Additional to this we found false nails in the corners of bathrooms and one in the main bedroom, there was false eyelashes stuck in the blanket in the living room, there was stains on the carpets and pillows. We turned the lights on in the living room and the lights were flickering so much we had to turn them off which looked like it had been noticed as there was a bedroom lamp left in there to use. We did let them know and this was fixed the day after but it was just all little bits that felt really disappointing when it was a celebration for my dad.